Memorandum
Date: May 14, 2024
To: The Honorable Lake County Board of Supervisors
From: Crystal Markytan, Director, Social Services; Executive Director, Area Agency on Aging (AAA)
Subject: Approve late travel claims for August-December 2023 and January 2024 for Long-Term Care Ombudsman Volunteer, Heather Hurn
Executive Summary:
Long-Term Care Ombudsman volunteer Heather Hurn provides Ombudsman duties in response to resident requests at a long-term care facility in Ukiah. Our staff has struggled to secure timely milage reimbursement claims as volunteer activities have recently resumed post-pandemic and this volunteer is not able to complete documents electronically. The delay between creating a claim, receiving signed documents, returning for corrections, and receiving back to our office along with staff struggles to implement the new travel policy has led to late submission of these travel claims.
We now have an authorization from the Auditor-Recorder's office to use a 90-day preapproval for this volunteer due to the responsive nature of her duties. Additionally, we have a new, full-time Ombudsman Program Coordinator who can meet with the volunteer in-person to complete and receive travel claims. We do not anticipate any further late travel claims for this volunteer.
Your Board's approval is requested so that these claims can be processed, and the volunteer reimbursed for mileage. Mileage reimbursement costs for Ombudsman volunteers are paid by the Long-term Care Ombudsman trust and there is no cost to the county.
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Estimated Cost: ________ Amount Budgeted: ________ Additional Requested: ________ Future Annual Cost: ________
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