Memorandum
Date: July 13, 2021
To: The Honorable Bruno Sabatier, Chair, Lake County Board of Supervisors
From: Carol J. Huchingson, County Administrative Officer (CAO)
Subject: (a) Approve Amendment to Policy Regarding Response to Official Citizen Complaints including retitling to "Policy Regarding Response to Official Constituent Complaints"; and (b) Authorize the CAO to seek the signatures of Department Heads to ensure compliance with the amended policy.
Executive Summary: (include fiscal and staffing impact narrative):
I am proposing amendment to the Complaint Policy to more accurately reflect current norms and practice. While the proposed draft still sets forth the same timeline for response dating back to the 2005 version of the policy which is still in force, all references to "citizen" have been updated to "constituent", and "chairman" to "chair". The proposed draft clarifies the role of the CAO in routing complaints, to include the Board Chair, the District Supervisor and the responsible Department Head, and in tracking of complaints to ensure timely response. In the event a complaint is received regarding the CAO, the County Counsel would assume the routing and tracking duties.
Constituents can submit complaints on paper or via electronic means:
https://lakecounty.na2.echosign.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhDzq93Tg2WrqwATS_Mvzs3PC6RtbepRGFyxuaODXsjjXk41smwz5NpIsdSJp9uJtAk*
Upon approval of your Board, staff seeks additional authorization to obtain Department Head signatures to ensure compliance with the amended policy.
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